SMS/CALL PRIVACY POLICY

SMS OPT-IN & CONSENT:
By providing your phone number and opting in, you consent to receive recurring automated text messages and calls from Moss Heating, Cooling & Plumbing using an automatic dialing system.
DATA WE COLLECT:
  • Mobile phone number
  • SMS/call consent records and preferences
  • Message delivery and response history
HOW WE USE YOUR DATA:
  • Send automated appointment reminders and confirmations
  • Service updates and follow-up communications
  • Respond to your inquiries via call or text
THIRD-PARTY SHARING:
We do not sell or share your phone number with third parties for marketing. We may share with service providers who help deliver messages.
DATA RETENTION:
We retain your phone number while you are an active customer and for 18 months after opt-out for compliance records.
YOUR RIGHTS:
  • Access: Request a copy of your data
  • Update: Correct your phone number anytime
  • Delete: Request removal from our systems
OPT-OUT: Reply STOP to any message
HELP: Reply HELP or call 972-465-9966
Message and data rates may apply.
Contact: Moss Heating, Cooling & Plumbing | [email protected] | 972-465-9966