Terms and Conditions

Ethan was very professional and exceptionally good!

Ethan came to my house
See what’s the issue is with my A/C
He checked everything and fixed my capacitor, and now we have a back up drainage that needs to be fixed by a plumber 👍

Excellent service. Carson thoroughly explained the issue and how to fix it. He also checked the temperature on the unit and explained the results.

Dustin did a great job getting our AC working quickly and efficiently! Thanks for taking such a late call! Especially in these 100 degree days!

Dustin was awesome ! Diagnosed the issue promptly

Carson was awesome! Professional, knowledgeable, friendly and listened. Many technicians want to tell you what they know. He had patience, understanding and then explained what is going on, based on his observations. He then did more than I expected. Measuring different air temperatures at the vents, and also checked the refrigerant in the A/C unit outside. It was slightly low. But in Texas, you can not expect much from A/C in the summer. He was polite, friendly, and represented his company in an exemplary fashion. He got down to business and did it efficiently. I love good service.
Thank you

I would like to take this opportunity to express my sincere appreciation to Moss Heating & Cooling for the outstanding job they did in resolving the issues with my upstairs air conditioner. I would especially like to recognize the following associates: Bobby, Matt, Jose, Juan, Nathan, Javier, Jorge, Cathy, Arturo, Ricardo, April, Christian, Josh, and Janet. Every one of these individuals, whether through phone calls, onsite visits, emails, or other forms of communication, handled every interaction professionally, courteously, and effectively. I was particularly impressed by their positive attitudes, dedication, and commitment to finding a solution to my problem. Their teamwork, responsiveness, and customer-focused approach made a challenging situation much easier to navigate.

Moss Heating & Cooling has an exceptional staff that truly lives by the philosophy that "customers are our #1 priority. The level of service I received exceeded my expectations, and I am grateful for the care and attention shown throughout the entire process.

Thank you all for a job well done!

Lee

Moss heating, cooling and plumbing was a very pleasant and informative experience for me. I came across this company on a whim at Lowe’s and I’m so glad I did because I’ve just found my new Heating, Cooling and Plumbing company for the rest of my life. The technician was very knowledgeable and courteous and took his time did the repairs and explained everything to me step by step even going over it a couple of times to make sure I understood what was going on with my Units and what repairs needed to be made. I would definitely recommend this company to everyone. Even the ladies I spoke to with customer service were very helpful and pleasant. Thanks again.

Great service and communication, fast, reasonable prices. TX summers are brutal, and Moss got our house cooled in no time.

I had a great experience with Grant and Carlson from the HVAC team. They were professional, knowledgeable, and very courteous throughout the service visit. They took the time to carefully inspect the system, explain the issue clearly, and make sure everything was working properly before they left.

I really appreciate their attention to detail and willingness to answer all my questions. It’s clear that they take pride in their work and care about providing good customer service.

Thank you, Grant and Carlson, for the excellent service. I would definitely recommend them to anyone looking for reliable and professional HVAC technicians!

Ethan was very helpful and able to resolve the issue with the thermostat quickly

Nathan was very nice and knowledgeable. I would recommend him to others

Loved how the company would send me texts to keep me updated. Ethan was very professional and knew what he was doing.

Moss saved the day! Dustin who came out was extremely knowledgeable, friendly, and identified the problem

Ethan did a great job very knowledgeable

Dustin was very professional and knew what he was doing. I appreciate you guys help.

Dustin came in on a last minute weekend call with a great attitude. It was late on a Saturday night but he took the time to explain everything and check all the setting on the unit before he left. Great experience overall.

Our tech Dustin was quick and did a great job after hours for us!