Terms and Conditions

Very professional and courteous.

Moss Heating and Cooling arrived right on time, were super reliable and got the work done efficiently. Their price was fair and they kept me in the loop the whole time with clear communication. Great service from a heating contractor I can count on.

Albert was considerate when he arrived. He listened as to what was occurring. He immediately set about his work and within just a few minutes he had isolated the issue and repaired the problem. I made the call around 4 pm and by 5:30 he had arrived and had my unit running normally.

Moss did a great job with our AC unit. Explained what he was doing, gave advice for better performance of our unit and made sure everything was working before he departed. Excellent work.

Once again, my heat died...on a weekend. Service was great, setting me up and the technician called quickly to tell me my place in line. He was there when he said, and did a very thorough inspection before fixing the problem. Richard showed me pictures, explained my options thoroughly, and gave me what I think is a good deal.

The people Moss employs are absolute rockstars. Richard is no exception. I had a new system installed yesterday but wasn’t getting heat the way I thought I should. Richard stopped by this morning, took about 5 seconds to spot the issue, and got things working like they should. He even took the time to explain what was going on, what I could expect in terms of timing, and assured me I made the right decision to call. I continue to be impressed by the level and quality of service Moss provides. I really can’t recommend any other HVAC providers in the DFW area MORE than Moss Heating & Cooling.

Exceptional! Knowledgeable! Arturo, and all the others, are great; talked to me without going over my head; assured me and corrected my problems

Richard was incredibly friendly and knowledgeable. He took care of our system quickly and efficiently. He went over everything that he worked on, took pictures and discussed observations of our unit, and discussed how best to take care of it in the future. He went over best air filters to use and tips on using the WiFi on our thermostat. Great Experience!

Mr. Arturo R. provided professional and courteous service during his assessment of my home's heat pump functionality. Moss Heating & Cooling's scheduling team was also accommodating and helpful in coordinating the appointment.

Cristian checked out our units and explained exactly what they needed. He did Great job I recommend him and Moss to all my friends.

Cristian was very knowledgeable and thorough in his explanation of steps and preventive care to help protect my system

Top 3 things I loved: 1) The professionalism they showed from the first call to the completed job. 2) The friendly and knowledgeable technicians who explained everything clearly as a heating contractor. 3) The tidy work area and respect for my home. I highly recommend Moss Heating and Cooling for any furnace repair or air conditioning service.

He was awesome and super friendly & gladly have him be my regular HVAC technician!

Always helpful and honest. We are on their maintenance program and highly recommend.

We have the annual maintenance plan with Moss which includes spring & winter service inspection. Cristian text me when he was arriving & i also received a call from the office. Cristian was prompt, professional & provided a thorough inspection of our heat pump system. He explained the inspection & changed the air filters. We are very happy with Moss & appreciate knowledgeable technicians like Cristian.

We highly recommend Moss. Their customer service, communication, product quality and maintenance service are all top notch. On a day when quality customer service is hard to find, Moss delivers!!!

Moss Heating and Cooling provided a very professional service. The technician arrived on time, was courteous, explained everything clearly, and completed the furnace repair quickly. I appreciated the polite communication and the clean work area. I would definitely recommend them for any heating contractor or HVAC service needs.

They did a very professional job, they explained what they were going to do and keep us informed of the process.